Terms and conditions

The terms that govern the use of YADOMAIN services. Fully transparent, for a lasting relationship built on trust.

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Last updated: 15 January 2024

Introduction

These General Terms and Conditions of Sale and Use ("T&Cs") define the rights and obligations of the parties in connection with the online services provided by yadomain on the Site (the "Services").

yadomain's Services are provided online, by electronic means, as described on the Site on the date of the order.

Definitions

Client: any natural or legal person using the Services.
Account: a personal secure interface.
Document: content written or uploaded by the Client.
File: final version of a Document validated by the Client.
Template: a pre-designed model offered by yadomain.
Trial Offer: a paid trial period before switching to a subscription.
Third-Party Provider: a third-party service provider involved in providing the Services (hosting, payment).

Purpose

The Services are accessible online from the countries and in the languages offered on the Site.

In case of translation discrepancy, the English version prevails.

Account creation

Account creation is mandatory.

Services provided

The Services include:

access to the features of yadomain described on the Site, according to the plan subscribed;
the provision, in the Client's Account, of the results, Documents or Files generated through the Services;
a personal Account from which the Client manages their subscription, billing and data;
customer support by email at [email protected];
access to the Services from any compatible device connected to the internet.

Domain names

Any validation of an order or a File by the Client constitutes final agreement and triggers performance of the corresponding Service.

No modification or cancellation is possible after validation.

Account creation

The Client undertakes to maintain accurate and up-to-date information.

yadomain may suspend or close an Account in case of fraud, non-payment or breach of contract.

Services provided

Description of Services

yadomain retains the data required to provide the Services for the duration of the subscription, in accordance with the Privacy Policy.

The Services are provided remotely and do not include any professional advice (legal, tax, medical or other), unless expressly stated otherwise on the Site.

Results produced by automated tools are provided for guidance only. The Client remains solely responsible for the content they submit and for the use they make of the Services.

Performance times

Access to the Services is provided as soon as the order is validated and payment is accepted.

Where a Service is performed over a period of time, the times stated on the Site apply.

These times are purely indicative and do not constitute a contractual commitment.

Availability

The Site is accessible 24/7 except for maintenance, technical incidents or force majeure.

yadomain reserves the right to temporarily interrupt access without notice or compensation.

Domain names

Any errors in the information or content provided by the Client are the sole responsibility of the Client.

Pricing and payment

Pricing and taxes

Prices are quoted in euros, or in other currencies for information only.

Subscriptions cover access to the Services described on the Site.

Taxes are applied according to the Client's location (local VAT, EU OSS scheme).

Payment

Payment is made by bank card or any other payment method offered at checkout, through a secure payment service provider.

Subscriptions require authorization for recurring payments.

In case of failure or rejection, yadomain may suspend Account access and, if payment is still not made, cancel the subscription under the conditions set out in the Subscription Terms.

Renewal and expiry

By validating their order, the Client expressly and irrevocably accepts the following conditions:

The Client may cancel at any time from their personal account or by email to [email protected].

Cancellation takes effect at the end of the current billing period.

Any period started remains due in full. No refund will be made for amounts already debited or for services already performed, except in the cases provided for in the Refund Policy.

Transfers

The computerised records kept in yadomain's systems are deemed proof of the communications, orders and payments between the parties.

Data available in the Client's Account shall be binding between the parties.

User obligations

Client obligations

The Client guarantees the conformity of the content and information they provide.

They undertake to comply with applicable laws, particularly regarding personal data and communications.

Any consequence of inaccurate or incomplete information provided by the Client remains the Client's responsibility.

Forbidden content

The Client is prohibited from transmitting or sending:

any illegal, defamatory, obscene, hateful or discriminatory content;
fraudulent, falsified or counterfeit documents;
unsolicited commercial messages (spam);
confidential or personal information of third parties without authorization;
any content or transaction violating embargoes or international sanctions. Non-compliance with this clause results in immediate Account suspension.

Intellectual property

The Site, its databases, content, logos and templates are protected.

No right of reproduction, extraction or republication without written authorization from yadomain.

Personal, non-transferable and non-commercial license for use.

Personal data

Data is processed according to the Privacy Policy published on the Site, in compliance with the GDPR and PDPL.

yadomain implements appropriate security measures and retains documents only for the duration of the subscription.

Limitation of liability

Services are provided "as is".

No warranty is given for legal compliance, completeness or performance.

yadomain's total liability is capped at the amount paid by the Client over the last 12 months or €100 minimum.

Indirect losses (turnover, reputation, data) are excluded.

Suspension and termination

Fraud prevention and sanctions

yadomain applies anti-fraud and compliance controls (KYC/AML).

Any illegal or fraudulent use, or any use violating international sanctions, may be blocked or deleted without refund.

Termination for breach

yadomain may suspend or close the Client's Account in case of fraud, non-payment, abuse, violation of law or these T&Cs.

No refund is due for the current period.

Governing law

These T&Cs are governed by the law of Malta.

Any disputes fall under the exclusive jurisdiction of the courts of Malta, except for any mandatory provision applicable to consumers.

Dispute resolution

EU/EEA Consumers

The Client expressly acknowledges, before any order validation, that they wish the service to be executed immediately upon validation of their subscription, without waiting for the expiry of the fourteen (14) day legal period provided for in Article L.221-18 of the Consumer Code.

By ticking the box provided for this purpose at checkout, the Client expressly and irrevocably waives their right of withdrawal, in accordance with Article L.221-25 of the Consumer Code, in order to gain immediate access to the service.

As the Services are made available immediately and in full upon validation of the order, no partial or full refund can be requested after this validation, except in the cases provided for in the Refund Policy.